Kelvin Hughes employees secure ILM qualification
Since Kelvin Hughes relocated to Enfield in 2012, the company has implemented a number of projects designed to grow the skillset and employability of people particularly within the age bracket of 16 to 24, in the boroughs and towns of North London, East Hertfordshire and Essex.
One of these projects involved working with Hertford Regional College to tailor a Level 3 Award in Customer Service and Development accredited by the Institute of Learning and Management (ILM).
The course encompassed tuition at Kelvin Hughes, special assignments, on the job experience and an in-company business improvement workshop. The course covered customer service standards and requirements, the importance of customer service for the customer and the organisation, effective teamwork and positive methods of communication, problem solving and decision-making.
As part of the course, the KH Charts employees were able to develop a number of ideas to improve the service experience of the company’s customers, which will now be implemented over an agreed and time period.
Martin Taylor, managing director of KH Charts, commented: “This course was introduced after being extremely impressed by the quality of recruits from the local communities around the Enfield area. The 16 KH Charts employees who are well on their way to achieving their well-deserved qualification. Their achievement shows beyond doubt that investing in young people particularly can generate real results, and we’re looking forward to implementing their great ideas.”
Jill Ryan, programme manager/tutor - Management & Professional at Hertford Regional College, added: “As the leading business college in the area, we were delighted to be given the opportunity to work with Kelvin Hughes. Their management commitment to staff training is exceptional.”
Karren Monery – ChartCo Data production assistant said: “It was great to be a participant of this training scheme as it was directly related to the daily working environment which made it all the more relevant, the course consisted of three modules, teamwork, customer service and problem solving. We completed a range of assignments using real and direct information from within our Company”
The KH Charts employees who completed the course were: Ross Adams, Michael Avard, Benjamin Burdett, Kevin Butler, Kevin Duke, Francesca Fetta, Philip Glendenning, Ata Hassan, Lee Henesy, Karren Monery, Yolanta Newbery, Manisha Patel, Jack Reid, Roy Saliba, Chloe Smith and Emma Taylor.
