Serco selects new legal panel

Above: Dan Kayne, O Shaped Founder and Heather Key, Chief Legal Counsel for Serco’s UK & Europe business.
Courtesy Serco

The four companies are Browne Jacobson, CMS and DWF and Radiant Law. Clifford Chance is also retained for strategic matters supporting Serco Group.  

In an innovative move the tender process used the O Shaped Mindset and Attributes as the framework for the panel selection. In what is believed to be the first of its kind, as the final part of the process, Serco invited law firms and legal service providers to collaborative workshops where, using the O Shaped approach, they explored how they would build strong relationships with each other and work together on the panel to help Serco make a real impact.

Commenting on the new panel Heather Key, Chief Legal Counsel for Serco’s UK & Europe business, said: “For the past few months, Serco’s legal team has been working with the support of O Shaped to refresh our legal panel. Each of the firms invited to participate in the process demonstrated excellent O Shaped credentials and we enjoyed working with them to build a new approach to tendering for legal services.

"We look forward to working with our refreshed panel as strategic partners to our UK & Europe business and further developing O Shaped relationships as enablers for success.”

Dan Kayne, O Shaped Founder, said: “The team at Serco are legal industry pioneers. By adopting an O Shaped approach to the panel review, Serco has paved the way for other in-house teams who want to replace the traditional, transactional approach to supplier procurement and management with a more human, relationship-based and sustainable way of working together.”