in Aerospace

Rolls-Royce expands service network for business aircraft

Posted 10 October 2017 · Add Comment

Rolls-Royce today announced that it is further extending its global network of Authorised Service Centres (ASC) for its CorporateCare customers.

Above: (left to right): Mark Stubbs, Dallas Airmotive, Commercial Officer, Mike McCauley, Dallas Airmotive, Senior Commercial Officer, Mark Johnstone, Dallas Airmotive, President, Kimberley Rubush, Rolls-Royce, Service Manager, Service Centers, Andy Robinson, Rolls-Royce, VP Services - Business Aviation.

The global ASC network forms an essential component of Rolls-Royce’s services portfolio for business aircraft and adds to its own existing global aftermarket capabilities. Today Rolls-Royce has 74 ASCs in place with key maintenance providers worldwide allowing us to respond to our customers’ needs as quickly as possible. The powerful service infrastructure of the ASCs is complemented by On Wing Services specialists in the USA, Europe, Middle East and Asia as well as a number of spare parts, lease engine and storage locations, all placed strategically around the world.

Today’s additions to the network include Bombardier’s recently inaugurated Service Centre at London Biggin Hills Airport in the United Kingdom, where the BR710A2 will be serviced.

Above: (left to right) Andy Robinson, Rolls-Royce, VP Services - Business Aviation, Kimberley Rubush, Rolls-Royce, Service Manager, Service Centers, Grant Ingall, ExecuJet Aviation Group, Maintenance Director Australasia, Jared Kirk, ExecuJet Aviation Group, Maintenance Manager Sydney.

Another new member of the ASC network is ExecuJet Aviation Group, with its sites in Melbourne and Perth, Australia, who will service the BR710A1/C4/A2 engines. ExecuJet’s Sydney facility and headquarters for the Australasian region will also be upgraded to a Rolls- Royce service hub.

Rolls-Royce is also renewing its contract with Dallas Airmotive as a Mobile Repair Service Centre. In addition to their current role maintaining BR710A1/C4/A2 engines they will add capability to maintain Tay 611-8/8C engines.

Andy Robinson, Rolls-Royce, VP Services - Business Aviation, said: “Rolls-Royce is the leading engine supplier for business aircraft and our customers rely on us to deliver outstanding levels of in- service support. Collaborating with the most experienced maintenance providers around the globe ensures industry leading service levels for our growing global customer base.”

Rolls-Royce has also introduced a new Business Aviation Availability mobile app for its CorporateCare customers, providing operators with instant access to information about real time service support.

A key feature of the new app is 'AOG Alert', allowing customers to instantly notify our dedicated 24/7 Business Aviation Availability Centre of any potential or actual Aircraft on Ground (AOG) situation. The centre can deploy teams of service engineers, logistics specialists, planners and operations specialists to solve the issue and avoid a customer missing their next planned trip. Typically these experts solve routine issues in around 20 hours, wherever they occur in the world.

The app serves as an important addition to the market-leading CorporateCare service offering, the most comprehensive business aviation aftermarket programme, providing a transfer of maintenance risk at a predictable, fixed price.

Andy Robinson, Rolls-Royce, VP Services - Business Aviation, said: “Rolls-Royce has been the leading engine supplier for business aircraft for over two decades thanks to our continued commitment to the highest levels of service support. Customers can use our new app, wherever they are in the world, to receive that support at the touch of a button, further minimising potential disruption.”

The benefits of the Rolls-Royce Business Aviation Availability app include real time service information, maximised aircraft availability, and reduced service restoration time, resulting in swifter and smarter decision making and an enhanced service experience for our CorporateCare customers.

The Business Aviation Availability App will go live on December 1, 2017. CorporateCare customers interested in the new service are invited to visit the Rolls-Royce stand at NBAA (C8137) or contact their Regional Customer Manager.


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