in Aerospace

Passengers vote Heathrow Number 1 in Europe

Posted 9 March 2017 · Add Comment

The Airports Council International (Global) has announced the winners of the 2016 Airport Service Quality (ASQ) Awards, naming Heathrow as the Best Airport in Europe amongst airports with over 40 million passengers for 2016.

The awards are particularly significant for Heathrow as they are voted by passengers themselves, reflecting the views of travellers from right across the globe.

Alongside the award of ‘Best Airport in Europe’, Heathrow achieved its best ever annual ASQ passenger satisfaction score while welcoming a record 76 million passengers through the UK’s hub.

Normand Boivin, Heathrow’s Chief Operating Officer said: “We are incredibly proud to receive this award voted by our most important critics – our passengers.

“Our team are continually striving to deliver the world’s best airport service. 2016 was an exciting year for us at Heathrow with the introduction of additional new e-gates making arrivals even smoother across all terminals, the installation of new generation instrument landing systems to improve punctuality in poor weather, a wave of new luxury lounges across all terminals and the opening of Terminal 5’s first ever Personal Shopping suite.  

“In 2017 we look forward to a wave of new luxury lounges for passengers, the beginning of construction on Terminal 2’s very own hotel and the reopening of Gordon Ramsay’s much loved Plane Food in Terminal 5.”

A total of 82% of passengers rating their journey as either ‘very good’ or ‘excellent’ represents approximately 62 million Heathrow passengers - an increase of one million more ‘happy’ passengers than in 2015. In 2006, only 41% of passengers rated their experience as either ‘Excellent’ or ‘Very Good’.  Since then, Heathrow has invested more than £11 billion to enhance the airport experience which has dramatically transformed the airport’s performance for passengers and airline customers alike.
 

* required field

Post a comment

Other Stories
Advertisement
Latest News

SEA addressing feasibility of wireless maritime comms at UDT

SEA will be outlining how it is working to utilise wireless technology to fulfil next generation maritime communications requirements at the Underwater Defence Technology (UDT) Conference in Bremen next week (30 May - 1 June).

Shaun Ormrod leaves Farnborough International

Shaun Ormrod, the CEO of Farnborough International Limited (FIL), has announced his departure from the business.

Easyjet to launch its largest ever pilot recruitment drive

EasyJet will be launching a recruitment campaign at the beginning of next month called 'For the love of Flying' to attract up to 450 new pilots, in what will be the largest recruitment drive in the airline's history an increase on the

SITAONAIR to deliver data capture on Air France's Airbus aircraft

SITAONAIR and Air France today announced a new deal to deliver seamless aircraft data to Air France's top-flight operations and maintenance optimisation programmes.

EAN satellite shipped to spaceport

The satellite which will power Inmarsat's revolutionary European Aviation Network (EAN) has been shipped to the Guiana Space Centre in Kourou, French Guiana in preparation for launch in June.

Wizz Air commence flights LJLA to Lublin

Wizz Air made its inaugural flight from Liverpool John Lennon Airport (LJLA) to the South Eastern Polish city of Lublin on Monday as its seventh destination from Liverpool, following the recent launch of their service to Craiova in

Getac SK2703270617
See us at
SMI12DE BT203280917SMI AirMissBT0305251017SMIUAV BT1005280917DSEI LB0911150917SMI FAVWS BT0504290617