in Aviation

Passengers vote Heathrow Number 1 in Europe

Posted 9 March 2017 · Add Comment

The Airports Council International (Global) has announced the winners of the 2016 Airport Service Quality (ASQ) Awards, naming Heathrow as the Best Airport in Europe amongst airports with over 40 million passengers for 2016.

The awards are particularly significant for Heathrow as they are voted by passengers themselves, reflecting the views of travellers from right across the globe.

Alongside the award of ‘Best Airport in Europe’, Heathrow achieved its best ever annual ASQ passenger satisfaction score while welcoming a record 76 million passengers through the UK’s hub.

Normand Boivin, Heathrow’s Chief Operating Officer said: “We are incredibly proud to receive this award voted by our most important critics – our passengers.

“Our team are continually striving to deliver the world’s best airport service. 2016 was an exciting year for us at Heathrow with the introduction of additional new e-gates making arrivals even smoother across all terminals, the installation of new generation instrument landing systems to improve punctuality in poor weather, a wave of new luxury lounges across all terminals and the opening of Terminal 5’s first ever Personal Shopping suite.  

“In 2017 we look forward to a wave of new luxury lounges for passengers, the beginning of construction on Terminal 2’s very own hotel and the reopening of Gordon Ramsay’s much loved Plane Food in Terminal 5.”

A total of 82% of passengers rating their journey as either ‘very good’ or ‘excellent’ represents approximately 62 million Heathrow passengers - an increase of one million more ‘happy’ passengers than in 2015. In 2006, only 41% of passengers rated their experience as either ‘Excellent’ or ‘Very Good’.  Since then, Heathrow has invested more than £11 billion to enhance the airport experience which has dramatically transformed the airport’s performance for passengers and airline customers alike.
 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Aircraft deliveries add record value to UK industry

The value of aircraft deliveries to UK industry in Q1 2017 reached a new record of £6.5 billion, up a full £1 billion from the first quarter of 2016, driven by a 10% rise in deliveries of widebody aircraft.

Third Dimension wins second coveted Queen's Award

Precision feature measurement solutions supplier, Third Dimension, is celebrating being named winner of the Queen's Award for Innovation - the UK's highest accolade for business success - for GapGun, its handheld, laser-based

F-35's Meteor integration moves forward

The UK Ministry of Defence (MoD) has awarded MBDA a contract to pave the way for the integration of the Meteor Beyond Visual Range Air-to-Air Missile (BVRAAM) on its new F-35 stealth fighters.

Boeing hosts UK suppliers in Seattle

Boeing is today hosting more than 35 UK companies - including several small and medium-sized enterprises (SMEs) - to showcase their technology in Seattle for potential future sales opportunities.

Asiana Airlines takes delivery of its first A350 XWB

Asiana Airlines of South Korea has taken delivery of its first A350-900, becoming the 12th airline to operate the twin engine widebody airliner which features fuel-efficient Rolls-Royce engines.

Kelvin Hughes welcomes PM

Last Thursday Kelvin Hughes welcomed the Prime Minister Theresa May, to its Enfield Head Office, design and manufacturing facility.

Getac SK2703270617
See us at
DSEI LB0911150917SEKOSMI12DE BT203280917SMI MSS BT0601270417SMI FHT BT0601190517SMI BT1705SMI FAVWS BT0504290617