in Aerospace

EasyJet announces new Business team

Posted 21 September 2017 · Add Comment

EasyJet has launched a new Business team focused on deepening existing commercial relationships, innovating in distribution, managing local TMC relationships and enhancing partnerships with the corporate travel sector which now represents around a fifth of the airline's business.

EasyJet’s former Head of Sales for Northern Europe, Andrea Caulfield-Smith, takes the new role of Head of Business Development, a pan-European accountability. Her team has a wider remit than previous Heads of Sales and will support easyJet’s business development by focusing on the identification of new, broader relationships with customers and partners.

Distribution Strategy Manager, Marilyn Barnett, takes responsibility for all indirect channels and commercial relationships with GDS and Aggregators in addition to leading easyJet’s anti-screen scraping efforts and enforcing the airline’s distribution charter.

Business Continuous Improvement Manager Stephanie Kyprianou will focus on setting up easyJet’s new b2B API scheduled for launch in 2018, simplifying sales processes and driving performance and innovation with our B2B team in our contact centre. She will also take the lead on future Business NPD.

They all report into Ian Cairns, easyJet’s Director of Customer. He said: “Our business customers are very important to us and by having their travel experience within my overall accountability for Customer Experience will help provide focus for this group of high value and frequent flyers.  We’ve appointed a single Head of Business Development for Europe, in Andrea, to ensure more consistency of sales approach in all our main markets. We’ve also created one team of Business Development Managers working under Andrea who will look after both corporate and TMC relationships, and again this is all about a consistent and integrated approach to key corporate accounts. 

“James Marchant will lead the Business Development Managers accountable for the UK, Netherlands and German relationships and the French, Italian, Swiss, Spanish and Portuguese team will be headed up by Thomas Busser.  James and Thomas are well respected in the travel industry and have extensive experience having been at easyJet since 2011 and 2012 respectively.”
“Marilyn and Stephanie are both very experienced Business travel experts but more importantly, they are able to challenge how we work with partners in the interest of our Customers. Innovation and challenge has always been at the core of easyJet’s DNA and this team will generate more disruptive ideas and approaches to distribution and commercial relationships; whether it’s with GDS, Aggregators or Contact Centre providers.”

Andrea Caulfield-Smith, easyJet’s Head of Business Development commented: “I am delighted to have been appointed as Head of Business Development and look forward to focusing on driving our business strategy to fruition in the coming months. The team is extremely excited about their new roles and focusing on building more in depth relationships with our customers and partners.

“When I joined easyJet two years ago, our the primary focus was working with businesses and major travel management companies to make sure customers have access to the best fares on offer.  These partnerships are still really important to us and will continue to be however with a new lens. We say goodbye to the traditional sales and account management and embrace business development. For us this is about developing a real customer obsession, uncover new and exciting partnerships which allow us to develop more broader relationships which drive differentiated and reciprocal value - It is now no longer just about the seat on the aircraft. 

Whilst we change our approach it is still increasingly important for us to remain a leader in low cost market in Europe, supplying products and solutions our customers want and need."

* required field

Post a comment

Other Stories
Latest News

Jacksons Fencing secures defence assets at Portsmouth Naval Base

Jacksons Fencing has installed high security solutions at Portsmouth Naval Base, including Princess Royal Jetty, the shared border with the historic HMS Warrior 1980, an iconic harrier jump jet display and the base’s main entrance at

Aeroco to double the size of its new facility

Due to growth in customer demand, aircraft cabin and component maintenance specialist, Aeroco Group International, has announced further investment plans that will double the size of its brand-new state of the art facility.

UKspace welcomes the Space Industry Bill passing into law

UKspace welcomes the passing into law of the Space Industry Bill which not only puts in place the enabling legislation to allow space flight from UK soil, it also modernises the existing UK space law keeping pace with technology trends and

Certification cements AJW’s commitment to sustainability

AJW Group is pleased to announce that it has renewed its ISO 14001: 2015 and OHSAS 18001:2007 certifications, reaffirming its commitment to the highest environmental and health and safety standards.

Dstl supports new science challenge in schools

As the world marked International Women’s Day last week, staff at the Defence Science and Technology Laboratory (Dstl) Porton Down organised an initiative to inspire girls to take up careers in science, technology, engineering and

Cobham reveals engineering behind ELGA class 4 antennas

Cobham SATCOM is highlighting the engineering breakthroughs behind its most technologically advanced terminals, the next-gen Inmarsat Class 4 AVIATOR S series and AVIATOR UAV 200, at Satellite 2018.

Aviation Africa SK18418
See us at
SMI FAVSABT2411120418SMI FAVWSBT1402060618SMI HelicopterTBT1402240518FIL18 BT111017220718Aviation Africa BT18418