in Aerospace

CAA opens consultation on airline assistance for people with hidden disabilities

Posted 23 November 2017 · Add Comment

The UK Civil Aviation Authority is consulting on a new regulatory framework, designed to ensure passengers with hidden disabilities get the assistance they need from airlines.



Above: CAA offices at Gatwick.
Copyright CAA


The new set of proposed guidelines sets out the CAA's view of what EU-registered airlines need to do to comply with the legal regulations, which entitle anyone with a disability, including those with hidden disabilities, to have assistance when travelling by air.

Hidden disabilities include, but are not limited to, dementia, autism, learning disabilities, anxiety issues, mental health impairments and hearing loss.

The CAA's new framework provides guidance on: Information and communication prior to travel; boarding and on-board the aircraft; staff training; and priority following disruption.

In preparing this framework, the CAA has met with a number of leading organisations representing the interests of people with hidden disabilities, including the National Autistic Society, the Alzheimer's Society, Epilepsy Action, Mental Health Working Group, RNIB and Action for Hearing Loss, as well as attending meetings of Prime Minister's Dementia Challenge Air Transport Task and Finish Dementia Group. In addition, we have consulted our colleagues in the CAA's Consumer Panel.

The consultation, aimed at passengers, charities, airlines, airports and other industry and government stakeholders, will run from Tuesday 21 November, for 10 weeks, to 2 February 2018.

To read the consultation and submit feedback go to: https://consultations.caa.co.uk/cmg/guidance-for-airlines-on-assisting-people-with-hid

Last year the CAA launched a similar framework, to improve assistance for passengers with hidden disabilities at airports. It will be reporting on how well UK airports have implemented those guidelines early next year.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

QinetiQ brings autonomy expertise to European research programme

QinetiQ is to play a pivotal role in OCEAN2020, the first research programme awarded by the European Defence Agency as part of its European Defence Fund initiative.

Lincad wins Leonardo power management contract

Lincad, the British manufacturer of bespoke batteries, chargers and power management systems for military applications, is pleased to announce that it has won a further contract with Leonardo to supply batteries and other power

MAEL and Icelandair expand maintenance partnership

Monarch Aircraft Engineering (MAEL) has won an expanded maintenance commitment from Icelandair.

Oxford Airport hosts hullo launch

Following the successful introduction of the hullo Aircrew brand at EBACE last year, the technology start-up has officially launched its industry-first software platform at London Oxford Airport, which is designed to connect

Babcock to develop Busan base

Further strengthening its international reach and its presence in South Korea, Babcock International has announced that it is to open a facility in Busan, South Korea’s second largest city after its capital Seoul.

Innalabs secures €2.6m ESA contract.

InnaLabs has announced a €2.6m contract with ESA to design, develop, manufacture and test a highly reliable radiation hardened 3-axis gyroscope, used for measuring angular velocity or maintaining orientation of satellites.

ODU SK191217191218
See us at
SMI FAVSABT2411120418FIL18 BT111017220718SMI FAVWSBT1402060618SMI HelicopterTBT1402240518Aviation Africa BT18418S&P BT281117080318