in Aerospace

BA calls on UK's Border Force to cut immigration delays

Posted 25 August 2017 · Add Comment

British Airways has called on the UK's Border Force to tackle 'serious inefficiencies' that are causing British citizens and visitors to endure long queues and frustrating delays when arriving at UK airports.



In a submission to the Home Office, the airline has raised concerns that families returning from holidays face long queues to pass through immigration. It also stated that with Brexit just round the corner, more than ever, the UK needs to show that it is an easy place to travel to.

When launching Terminal 5's eGates in 2015, the Home Office said that: "Automated technology, such as eGates, give Border Force the ability to process a higher number of low risk passengers more quickly and using less resource. This reduces queue times as well as freeing Border Force officers up to focus on other priority work such as cracking down on the smuggling of dangerous goods and identiftying potential victims of trafficking."

Yet, routinely at Terminal 5 only one third of the 29 state of the art eGates are open. In addition, they are usually shut prematurely at 11 pm while customers are still making their way off flights causing massive queues and frustrating delays.

Ensuring as many of the eGates as possible are in use not only means faster passage for eligible travellers but it also eases waiting times for those customers not able to use the automated gates including those travelling with children under the age of 12.

Ragbhir S Pattar, British Airways' Director of Heathrow, said: "We recognise some of the steps being taken by Border Force to improve the service they provide to travellers. However more focus must be put on operating in the most efficient and flexible way and ensuring that passengers' needs are put first.

"It is a constant frustration to us and to our customers that after a long flight they have to stand in queues, sometimes for over an hour, just to get back into the country. And it is a dreadful welcome for visitors to the UK to be faced with a packed immigration hall and the prospect of a frustrating delay to the start of their holiday or business trip. It adds insult to injury when you're stuck in a queue but can see numerous gates which just aren't being used.

"We wholeheartedly support the essential role the Border Force has to protect the UK but more must be done to prevent these unnecessary delays."

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

ADS encourages partnership with industry to enhance national security

ADS, the UK trade organisation representing the aerospace, defence, security and space sectors - with over 1,000 member businesses - said today that the Government should work more collaboratively with industry to deliver

Declan Collier joins aviation leaders to debate industry challenges

London City Airport CEO Declan Collier will be one of the keynote speakers at the ATAG Global Sustainable Aviation Summit in Geneva (3-4 October), where industry issues such as protectionism, sustainability and modernisation will be

Kuehne + Nagel awarded ERS Gold Award by MoD

The Ministry of Defence (MoD) has awarded Kuehne + Nagel with the Employer Recognition Scheme (ERS) Gold Award, the highest possible badge of honour for organisations demonstrating support to Armed Forces Personnel.

USW launches aviation engineering education at Dubai South

The University of South Wales (USW) has announced that it will deliver degrees to aerospace engineering students as a key partner at the UAE's new Dubai South development.

General Dynamics delivers two AJAX platforms for GAT

In a major milestone for the AJAX programme, General Dynamics Land Systems–UK has presented vehicles to Government Acceptance Testing (GAT) for assurance testing prior to delivery to the British Army.

Aviation industry heads to Barcelona for World Routes

Barcelona will be the centre of global aviation when the annual World Routes forum (23-26 September) opens in the city this weekend.

SMI FAV0409161017
See us at
SMI12DE BT203280917SMI MilSat BT2907101117SMI AirMissBT0305251017Advanced Engineering BT1007021117Aviation Africa BT18418SMIUAV BT1005280917SMI FAV BT1007161117